Cancellation & Refund Policy

LAST UPDATED : 7th February, 2022 (13:30 IST)


a) TheHealthPoint believes in helping its customers as far as possible and has therefore a liberal cancellation policy. Under this policy:

  • Cancellations will be considered only if the request is made within 24 (twenty four) hours of placing an order and if we have not already dispatched the goods.
  • There is no cancellation of orders placed under the ‘Same Day Delivery’ category;
  • No cancellations are entertained for those products that TheHealthPoint’s marketing team has obtained on special days, like Pongal, Diwali, and Valentine’s Day etc. These are limited occasion offers and therefore cancellations are not possible.
  • TheHealthPoint™ does not accept cancellation requests for perishable items like flowers, eatables etc.; and
  • TheHealthPoint™ does not accept cancellation requests for certain items like underwear, sanitary pads, diapers etc. due to hygiene reasons; and
  • TheHealthPoint™ does not accept cancellation requests for consumables like nutrition and diabetic supplements and tests.

(b) Cancellation/returns may not be possible for certain products under the following conditions:

  • Damages due to misuse of product(s)
  • Incidental damage due to malfunctioning of product(s);
  • Any consumable item which has been used or installed;
  • Products with tampered or missing serial/UPC numbers;
  • Any damage/defect which are not covered under the manufacturer or vendor’s warranty;
  • Any product that is returned without all original packaging and accessories, including the box, manufacturer’s packaging if any, and all other items originally included with the product(s) delivered;
  • Any wearable product that has been worn, washed, tags removed, stained from trying on and/or odor, smell of smoke, or show any type of damage etc.; or
  • For hygiene reasons for example toilet and personal care products.

(c) TheHealthPoint™ has right to determine condition of product(s) for refund ability or ex-changeability


Return & Refund Policy

The return and exchange policy for products sold on is 7 days from the date of delivery. For certain specific hygiene, medical and edible products, there are no returns / exchanges.

Returns are NOT VALID for all products labelled as being ‘Non-Returnable’ on the product specifications page.

There could be certain circumstances beyond our control where you could receive damaged/defective product(s) or a product that is not the same as per your original order. We will replace the product to your satisfaction at no extra cost. In such circumstances, before using the product(s), please get in touch with our Customer Service Team who will guide you on the process for the same at our Customer Service email-

The return process of the product can be restricted depending on the nature and category of the product(s).

(a) Conditions for Return:

  • Please notify us of the receipt of damaged/defective product(s) within maximum 24 (forty eight) hours of delivery.
  • Product(s) should be unused.
  • Product(s) should be returned in their original packaging along with the original price tags, labels and invoices.
  • It is advised that the return packets should be strongly, securely and adequately packed so that there is no further damage of the product(s) in transit.
  • Our customer care team may request for photographs / videos of the product in order to verify the extent of damages.
  • Specific product(s) being offered by our registered vendors may have a different return policy. Please check the policies and terms at the Website at the time of purchase.
  • Please note that unless the product(s) are faulty, we will be entitled to recover any direct costs of having to recover the product(s) from you. In such an occurrence we may set such costs against the amount re-credited to you in the refund

(b) Refunds:

We will process the refund after receipt of the product by TheHealthPoint™, its registered vendor or authorised personnel. Refund will be processed based on the mode of payment of the order.

  • Orders paid by credit card or debit card will be refunded by credit back to the credit card or debit card within 7 (seven) working days of the process being completed;
  • Orders paid by net banking accounts will be credited back to bank account within 7 (seven) working days of the returns process being completed; and
  • Refunds will be made in case replacement is not possible.

(c) The Return Process

Please follow the below process for returning your parcel to us

  • Please mail us at giving the order no. and the reason you would like to return it. You may be requested for photos / videos of the product.
  • We will inform you when the return pickup will be done by our logistics partner.
  • Re-pack the item in its original packaging with labels and tags still attached.
  • Cover your address label with the TheHealthPoint™ address found on your delivery note.
  • Keep your certificate of couriering safely as you will need this as your proof of return

If you are returning a product (not being a damaged or defective product) for a refund, and not purchasing another product, you may be charged for the original shipping cost and a restocking fee.

Further Please Note: If a rare product is specially ordered for a customer, the product may have to be ordered on a no-return/ refund basis. This, of course, will be informed to the customer at the time of the purchase on the Website.

(d) The Returns Process for a Damaged / Wrong Item

If you receive a damaged product(s) and would like a refund, please send us a message at, advising us of your order number (found in Order History in ‘My Account’), along with the name/product code of the item affected and the details of the problem, so that we may investigate this for you. You may be requested for photos / videos of the product in order to ascertain the extent of the damage. This must be done within 24 hours of receipt of the product. Please return the item to us following the same procedure as stated in the Returns section We‘ll examine the faulty product and be in touch with information of what refund you are entitled to via email within a reasonable period of time. We can alternatively also offer you a free replacement of the product.